Business Hours?

[Bananachek]

I sent customer service an e-mail last night and was told that I would receive a response within 12 business hours. I'm not sure if Saturday and Sunday count though. If not, I'll have to wait until Monday or Tuesday to clear everything up and get my Control download to work, which would sort of be a waste of money if the DVD came just a couple days later don't you think?

I'm not trying to complain here or anything, I just want to get my money's worth.

 

[Fropez87]

Business days are Monday-Friday...sorry you had to learn this the hard way.

 

[Bananachek]

So is there anything I can do aside from waiting to hear from them? I just think it's a crappy that so many people have to wait two days for a download just because there's a 4 try limit.

Once again, not trying to complain.

 

[MattTarrant]

Ive had 3 responses today, seems that they are getting through the list

 

[Bryant]

Bananachek,

Our normal office hours are Monday through Friday, 9am to 5pm, however we do try answer support tickets as swiftly as possible-- even on nights and weekends. That said, check your email. If you should need any further assistance, do not hesitate to let us know. Word.

 

[MattTarrant]

lol your a big help Bryant

And your swift reply is always appreciated.

That said, check your email.

haha