i just downloaded the fallen from e but when i went to watch it and ill type in my password and it says it incorrect then it worked once and did nothing anyone can help.
just a stab but maybe you should contact E directly or post on there forums they maybe a little more versed in their own website. just a silly guess. ha ha i dont know what would have possessed me to think in such a rational way.
Contact Ellusionist customer support. There's nothing we can do about it here. First of all we're just forum members, second of all this is the Theory11 forums. Contact Ellusionist at http://www.ellusionist.com/category/customer+service.do
I've had the same issue happen to me when I was trying to download Bullet, you simply put in the incorrect license.
Submit a support ticket to Ellusionist with the link Mitchell posted, they respond within 24 hours. They don't respond immediately you have to be patient, I know its a drag but, it happens.