Help Downloading products!

[marbjo]

Hey, I'm new here, and I was wondering about a product i bought.
I just bought the DvDset, "Sleight of hand is an understatement", and when I had ordered, I got a download password... Have I purchased just the download, or will I also get the set in the mail? Can I do both? And what happens if I don't download before it expires? Won't I get the set in the mail if I download? I'm kind of worried, because it said my download expired at January 2, so please help me :O

 

[Virus]

Ok first, we need more details.

Slow down.

What did you buy? DVD+DL?

Did you pay for shipping?

More details.

 

[marbjo]

Umm, I paid for shipping yes, don't know if I bought both download and the DvDset, I just pressed "add to cart" on the Triology...The whole set cost me 75 $ if it helps you... I got a download code, but I was sort of under the impression that I would get the DvD shipped home... Do I have the opportunity to download, and still get it shipped, without extra payment, or do I have to choose?

 

[Jack The Magician]

When you purchase the 3 DVD set of the Trilogy, you additionally get the Trilogy Bonus Video. The Trilogy Bonus Video is only available as a download -- which is what the download link is for.

However, you will still get the 3 DVDs of the Trilogy shipped to your home -- the download link is just a bonus download.

If you have any questions or concerns regarding your order, feel free to submit a support ticket directly at http://www.theory11.com/support. The support team will be more than happy to help you out -- whether there's an issue with your download, or if you want to check the status of your order.

Hope this helps and welcome to the forums!

Cheers,
JTM

 

[marbjo]

Thanks

Yes, thanks very much, it answered my questions