Missing Gimmick

[aksly]

In my smoke 2.0 the marker part is missing how do I return the gimmick to get a full refund and or a new one because I would rather not waste $75

 

[obrienmagic]

In my smoke 2.0 the marker part is missing how do I return the gimmick to get a full refund and or a new one because I would rather not waste $75

Contact support.

 

[faizpardesi]

Contact: support@theory11.com, they should help out with any issues whatsoever.

Let me just add, Theory11 has possibly the best customer support/service I have ever dealt with.
A shoutout to Christen Gerhart is a must, Thank You for the amazing quality customer support !

 

[FunkyBottoms]

+1 on Christen! Outstanding customer service!!

 

[Khaleel Olaiky]

The Theory11 support team are very helpful and understanding for any problems I received my Overstuff without the gimmicks (only the packaging which is awesome by it self anyway) I contacted them and they immediately sent me a new one.