Wanna know what's funny? When I ordered Trilogy from them, it got to my house in 3 days (including the day i ordered it.... and i got free shipping.
) However, when I got it, my status was processing. Trust me, it's fine. Plus they only work on weekdays so you can't reach them on the weekends. Don't worry. Penguin is still awesome.
Also, I don't get confirmation e-mails either so it's fine. However, I don't know why they say you will get a confirmation e-mail after every order you place though...
-Doug