Big Wheel Keep On Turning.....We Will Keep On Yearning....Oh Yeah!! Rollin...Rollin..Rollin with the Gift Wheel!!!

[DarrenB82]

Just curious: has anyone who won a physical product (as opposed to say a digital gift card/points) received their item yet? Sent my info back in early January and haven't heard a peep since; no shipping confirmation or anything.

Adam,
I spun two wins. One was a Silver Artisan Deck. And i received it about a month later.
If you read some more replies to this thread, you will see there is sometimes a little wait.
I would suggest a gentle message, to theory11 to see whats happening. And they will get back to you.
Hope that helps....?

 

[Scudzo]

Woo hoo!

Hmm, still nothing received??

 

[DarrenB82]

What did you spin? Win?

Have you contacted the email address?

Have you had any emails/message from them?

D

 

[Scudzo]

“Rare Card Collection”. I did what was asked, but so far have received nothing. I did get a free Silver Artisan deck (very nice) for hitting Elite Member status, but everything read as two different prizes.

 

[DarrenB82]

“Rare Card Collection”. I did what was asked, but so far have received nothing. I did get a free Silver Artisan deck (very nice) for hitting Elite Member status, but everything read as two different prizes.

I too got free deck for Elite status.
If you have tried the "contact us" on the website.
Send a polite message to the same email that sent you details regarding your elite card, or deck details...and maybe attach the screenshot of your win.
See if that gets an answer.

 

[Scudzo]

Grr, Contact Us said I had to many messages?? But I did just send something to Support@theory11 with a screenshot.
Thanks for the suggestion!

 

[j.bayme]

Grr, Contact Us said I had to many messages?? But I did just send something to Support@theory11 with a screenshot.
Thanks for the suggestion!

Hey Scudzo! I just pinged our team to make sure this gets resolved for you today! Be sure to check your spam folder to make sure our team messages don't go there by mistake, but you should receive a message within the next 48 hours! 👐

 

[Scudzo]

Hey Scudzo! I just pinged our team to make sure this gets resolved for you today! Be sure to check your spam folder to make sure our team messages don't go there by mistake, but you should receive a message within the next 48 hours! 👐

Thank you! I just checked, and nothing yet. Buts it’s early in the period still.

 

[AdamS11117]

I also have been experiencing some radio silence. Won the grand prize a few months back, sent over my contact info and address and then just… nothing. Not order update, no delivery status. followed up three times with zero response. Starting to feel like im being ghosted haha

 

[j.bayme]

Thank you! I just checked, and nothing yet. Buts it’s early in the period still.

Our support team is out of office on weekends, but we'll make sure this is all squared away for you tomorrow (Monday)!

 

[Scudzo]

I received a shipping confirmation email! Thank you T11!

 

[AaronC1]

I also have not recieved any news on my rare card collection that I won!

 

[Scudzo]

I received my rare card collection. Very happy! Great additions to my collection!