Hello everyone,
I hope everyone is having a great start to 2022.
I'm posting here in the hope this gets some traction and a response from Theory 11 and curious to see if anyone is experiencing similar treatment.
I won the 'Instant card collection'' on 30/12/2021 and after initially sending a message to the support team to get more information, I was told I'd be contacted once the prizes were verified.
To this day, almost two weeks later I still have not heard from anyone giving me any conclusive affirmation of winning anything. There is nothing confirming I won anything other than the screen from the wheel saying congratulations and that I would be contacted within 48hrs + being asked to share the screenshot to Instagram.
As you can imagine, I was elated and over the moon to finally have won something from the holiday wheel contest, that feeling of elation after this long of a wait has quickly faded.
I can understand it is not a very big company, might be short staffed into the new year or whatever it may be. I would understand the delay if I was informed as such. At this point I don't believe I won anything at all.
What more can I do as I do not wish to spam their support e-mail asking about this.
Thanks