I have respected this website and its founders since I started magic around 9 years ago. I have bought multiple products and been generally pleased with my purchases. I realize that free online prizes are too good to be true and I have not got my hopes up, but to spin 'no reward' 4 times in a row is clearly a cop out. So either make a wheel with more reasonable options or don't even bother because this is basically giving a middle finger to all customers, devoted since day 1, like myself or new ones.
Sincerely,
- Kyle Hawkins
Hey Kyle,
The wheel does not in ANY WAY differentiate "free spins" from spins acquired from purchase of a product. All spins are created equally, and the system is designed to be as fair (and fun!) as possible. I want to get this out there right up front.
I talk a little about this
HERE. There is no cop out here, no cheating, no deception. We are extremely open and honest about how this works. The wheel is not a physical wheel where all spaces have the same odds. For obvious reasons, the "No Reward" space has the highest odds of all of the prizes. I will also tell you that hitting four "No Reward" spaces is quite un-lucky, but statistically speaking with as many people spinning the wheel as we have right now there are going to be multiple who have such bad luck streaks. It is a part of the random system.
Every single prize on the wheel has a preset likelihood of being awarded with every spin. The Grand Prizes, with only one of each available, are set to be VERY rare. We do expect to award them all before the contest ends, but they are going to be hard to get. Other prizes have better odds. Point prizes have even better odds. No Reward has the best odds. These odds are all set, and when you spin you are randomly given a prize based on these odds. Hitting No Reward four times in a row is not at all like spinning the same space on a physical wheel four times in a row. You have much, much higher odds to do that on our wheel since this result is the most common. That said, this does not make this contest at all unfair in any way, shape, or form.
Every single spin has the same odds as every single other spin. Before this contest ends, we will have given away several thousand dollars worth of prizes and millions (maybe more, I haven't done the math!) of Elite Points. We have already awarded nearly TWO MILLION ELITE POINTS. This contest is NOT a charade where nobody wins things. Browse the forums, and you will see winners all over the place talking about their prizes. If you ask other customers, even ones who are frustrated with not winning, I don't think most of them are going to share your feelings of the contest "basically giving a middle finger to all customers." Most will probably tell you how much fun they are having.
I actually show that you have won some points during this contest. I can also see that you had a bad streak. Keep trying! Your bad streak can't last forever. You might not win a grand prize (maybe you will!), but you can have fun with it every single day until the contest ends. Nobody has to spend a penny to win a prize, so come back every day you can and see what you can win (for free!) until the contest ends.
Good luck!
// L
