I have a feeling orders are being backed up and it might take a week longer for your order to arrive.
We ship orders within one business day whenever possible, however that goal is not always achievable. With Covid-19 our warehouse has to take many extra precautions when shipping orders, and orders can take longer in transit as well for the same reason. Looks like your last order was placed on Friday night after our warehouse closed for the weekend. Mondays are our busiest days (since we are trying to ship things from the weekend, not just the day before) so it can take a bit to get out the door. I'd expect yours to ship today.
Theory11 shipping has always been [Edited by Moderator for Language]. And I'm in no rush to get them.
Again, we ship in one business day whenever possible, or as fast as possible if the next business day is not. Our ship methods are the same as every any other company (except Amazon, and we are a little, teeny tiny bit smaller than Amazon). US Postal Service, UPS, DHL, what have you - same ship methods as other places.
If you have an order that isn't arriving quickly, check in with our support team and they can look into why. If something is delayed, they can tell you. If something is running slow, they can check on that. If something is lost, they can replace or refund.
https://www.theory11.com/support
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