I have been a avid collector of decks and specifically T11. However as of 2024 this is no more and ill share why. Todays region blocking of the new Star wars deck is the final straw.
1. Damaged Decks - Constantly having to deal with damaged decks. Apparently according to a random Jonathan post this has been fixed. (see the next one)
2. Postage has sky rocked - What used to cost $12-$13 now costs $40 USD, This is an increase in postage granted it has happened everywhere. However about 25% of that $40 is an Australian sales tax. However how it is being collected is illegal. If T11 decides to sell in Australia and charge GST (goods and services tax). The entity collecting the GST must be printed and you cant charge a fee for collecting the GST technically illegal. T11 has been approached about this only reply is we will refund the tax not fixing the root cause.
3. Jonathan only cares about money and marketing - He posted on an Instagram post where I was angry at T11, he was invited to message me to discuss T11s change and from an international customers perspective what was not working. Of course when reaching out to him no reply was ever received. Only wanted to try to put a "positive" message on the thread. No real care to actually follow up.
4. Clustered production - Instead of releasing at a fairly regular rate you have been dumping large groups of decks at a time, by my count we have had 6 new T11 decks in 6 weeks. That's rather insane. Why is this annoying its a good thing right? Not when most of the new decks end up being recolours or very slight changes to an existing deck.
I am not talking as if I have bought 1 deck and got upset I have about 25,000 elite points so i have spent several $1000 USD with T11 over the years. With the way you care about your customers and only really give lip service. I think you guys will now be known as Fontaine 11.
It used to be cards for card people by magicians and similar, now its cards for money first.
-Unhappy former customer.
1. Damaged Decks - Constantly having to deal with damaged decks. Apparently according to a random Jonathan post this has been fixed. (see the next one)
2. Postage has sky rocked - What used to cost $12-$13 now costs $40 USD, This is an increase in postage granted it has happened everywhere. However about 25% of that $40 is an Australian sales tax. However how it is being collected is illegal. If T11 decides to sell in Australia and charge GST (goods and services tax). The entity collecting the GST must be printed and you cant charge a fee for collecting the GST technically illegal. T11 has been approached about this only reply is we will refund the tax not fixing the root cause.
3. Jonathan only cares about money and marketing - He posted on an Instagram post where I was angry at T11, he was invited to message me to discuss T11s change and from an international customers perspective what was not working. Of course when reaching out to him no reply was ever received. Only wanted to try to put a "positive" message on the thread. No real care to actually follow up.
4. Clustered production - Instead of releasing at a fairly regular rate you have been dumping large groups of decks at a time, by my count we have had 6 new T11 decks in 6 weeks. That's rather insane. Why is this annoying its a good thing right? Not when most of the new decks end up being recolours or very slight changes to an existing deck.
I am not talking as if I have bought 1 deck and got upset I have about 25,000 elite points so i have spent several $1000 USD with T11 over the years. With the way you care about your customers and only really give lip service. I think you guys will now be known as Fontaine 11.
It used to be cards for card people by magicians and similar, now its cards for money first.
-Unhappy former customer.
