Allen5252 - I see your point. People paid a relatively small amount for a relatively high amount of product. However, if I pay $10,000 for a $30,000 pick up truck, but the dealership gives me a $28,000 sedan, I'm going to be angry and unsatisfied. It doesn't matter if it's still a deal, it's not what I paid for. I didn't follow this promotion, so I don't know the wording, but obviously several people thought they were going to get specific items. His advertising was not clear enough on this point, so that's on him.
Obviously, people were expecting to get X, Y and Z and many of them got X, A and Q. But I think the real issue here is one of customer service. People had complaints. The response to those complaints seems to be "Well, everyone else is happy with it so shut up." That is not acceptable. To brush off complaints like this is business suicide. To come in this thread and quote review after review is, essentially, an attempt to use peer pressure to shut down complaints. Which is, by definition, not addressing those complaints.
Yes, a business has every right to refuse service to any customer for any reason. Or no reason, even. However, logic will show that if you make customers angry, you lose their business. Then they talk to other people, and you lose the business from those other people. This spreads like a virus until there's no one left that will hand over their money.
I don't have a dog in this race. I'm just an observer, and what I've observed is a growing dissatisfaction with Sankey over the past couple years which is now coming to something of a head. Sankey's reputation is faltering and he's doing nothing to save it. He just keeps pumping things into the market, oblivious to the increasing distrust. This complete failure to address complaints is doing nothing to help that distrust and loss of respect.
As for Slyder, well, that's not really what's being discussed here and I think that talking about it will detract from the issue at hand. That being the loss of reputation and poor customer support that people are experiencing.
" then I would have just walked away from this. The collective anger from the forums and disgrace at the situation got to my head, however, and resulted in what you see above. If he was nicer, I would let it go. However, by adding insult to injury by telling me "take your money... and don't you ever come back!" they have brought DESTRUCTIVE karma upon themselves. Remember I said that I could be vindictive, persistent and meticulous? Telling me to f uck off and don't return... well then, two can play at this game. I may have paid the price for my demeanor over the past few days, but if there's something they should be upset about, it is not about what I've done to them, it's about what I'm about to do.
