That's the only problem with your argument. You are assuming things based off of information you haven't collected, when it has either been provided here on the thread, or seen and requested multiple times. Don't get me wrong, I agree that the BABOM is a steal of a deal...for Sankey fans. But the point is, there was a list of things that were going to be included into the box that were not. There were subpar swaps for things that were "out of stock", and the promotional value of some of the boxes didn't add up to what was said. After numerous attempts at reaching customer service, they were brushed off to the side or provided with rude responses, or glowing reviews from other people.
The whole point of this specific thread is to show the rest of us why this BABOM disappointed the majority of the people who ordered. The specific case of someone pre-ordering for the shipping cost and getting it for $50, while everyone else had to pay 3x that amount is enough to complain.
If you feel that getting removed from the FB chat was unjustified (which I agree, it is a little bit ridiculous to get blocked from something like that), then take it up with the people who were conducting that forum. Ever stop to think it might be easier to track down the source and ask why you were treated unfair? Because that is exactly what these people who spent their money and have their own feelings about the BABOM have been trying to do. Sure, has Jay Sankey responded on this thread. Yes. But he hasn't provided any other information about why these orders were not fulfilled properly, and simply copy and pasted other positive reviews.
You seem like a smart guy. You should try to understand that regardless if you are a business owner or a customer, the customer comes first, and the customer is the most important thing to a business. If "Eric" is happy to not do business with everyone who feels cheated from this promotion, then all of that money needs to be refunded to these unhappy customers. This business obviously doesn't need or want any of their money. But instead, for SM, it is easier to send refills and other items to make up for the lacking original BABOMS that were sent out.
Allen, you don't get to tell these people how to feel because you feel that this was a great deal. Let them go on and voice their concerns and opinions and get together to find an end to this. This is a big number of people for one product to be upset.